UPMC St. Margaret is seeking a compassionate and service-oriented Patient & Family Concierge (PFC) to join our team. 

 

This full-time role plays a vital part in delivering direct patient care and enhancing the overall experience for patients and their families. The PFC serves as a liaison between clinical staff and patients, ensuring smooth communication and personalized support throughout the care journey.

 

Welcome and escort patients and visitors to correct locations. Provide hospital info and issue parking passes and scooters. Track patient belongings at admission. Clean and organize patient rooms and public areas. Restock supplies and change linens. Report maintenance issues. Prepare and serve meals per dietary orders. Deliver trays and confirm patient identity. Safely transport patients, equipment, and specimens. Disinfect and inspect transport equipment. Set up, sanitize, and test telehealth carts. Order and stock unit supplies and equipment. Monitor inventory, expiration dates, and temperature logs. Answer phones, respond to call lights, and assist patients. Follow safety protocols and report incidents. *Performs in accordance with all other system-wide competencies/behaviors.*Performs other duties as assigned.