Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day!
Sodexo is seeking a Patient Experience Manager to support nutrition services at Deaconess Health System in Newburgh, IN, Evansville, IN, and Henderson, KY.
We're seeking a candidate with a strong passion for cultivating relationships with patients and provide great customer service within the food service department. This candidate should be capable of multitasking projects and a problem solver. A background in specialized diets or call center experience is a plus.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being
What You'll Do Have a work history demonstrating strong client engagement leadership skills, as well as previous supervisory experience and the ability to work collaborativelyRound with patients, collecting detailed data regarding their experience with a goal of improvement and patient centered solutionsServes as the liaison between support services, nursing, and other patient care leaders to enhance patient food service outcomesCan manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer serviceWork on projects as assigned by department
Proficient in computer skills
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring Excellent verbal, written and telephone communication skillsProven research and problem resolution skillsMust be well organized and use effective time managementAbility to work in a fast-paced team environmentAbility to work under pressure and meet critical deadlinesExcellent interpersonal skillsMust be a self-starter and be proactive Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment