Responsibilities Cedar Hills has an opportunity for a Patient Experience Coordinator to join our team of great people! We are looking someone who will be dedicated to serving our patients with a high quality of care. Come join a facility that believes in Hope, Health, and Healing! How you will make an impact: The Patient Experience Coordinator engages the patients to support a positive experience in the hospital. They intervene with patient concerns, offer support, and serves as patient advocate for all patients and court liaison for involuntary patients. Responsibilities Include: investigate, resolve, and report grievances to leadership and staff assist in gathering, processing, and entering data, as well as creating and maintaining records and reports assist in the implementation of special projects designed to improve quality and/or compliance with various regulatory agencies such as weekly groups, data driven initiatives, and interdepartmental collaboration collaborate with departmental leaders to ensure resolution of concerns presented by patients, families, visitors, or other representatives of the patient address patient/family complaints and act as a liaison between the complainant and hospital administration/staff Who We Are: Cedar Hills Hospital is a 98-bed behavioral health hospital and Outpatient Services program in Portland, Oregon dedicated to healing patients’ minds and bodies. We are part of Universal Health Services, a Fortune 500 large healthcare organization with over 400 acute care and behavioral health locations in the U.S., Puerto Rico, and the United Kingdom. At Cedar Hills Hospital, our team of board-certified psychiatrists, internal medicine and family physicians, licensed therapists, and dedicated nursing staff provide individualized, continuum of care treatment in a stigma-free environment for adults aged 18 and over. We recruit for a diverse and inclusive workforce and encourage people from a variety of academic, ethnic, cultural, gender, and neurological backgrounds to apply. What We Offer: Competitive pay from $27.00/hr. & benefit package including: Medical/dental/vision (multiple plan types available to suit coverage/cost preferences) 401k with 3% employer match Above-market Paid Time Off Shift differentials and on-call pay incentives Employee stock options Career development, leadership training, and promotion opportunities Tuition reimbursement and student loan repayment assistance up to $52,500 Free counseling services through our EAP for employees and family members New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Qualifications Education: Bachelor’s Degree from an accredited college or university with a major coursework in the social, behavioral sciences or related field preferred. Experience: Minimum 1 year of Inpatient Psychiatric care, patient advocacy or case management required. 2 years of experience working with Notice of Mental Illness, court commitments, Oregon’s patient rights, preferred. Additional Requirements: Successful completion of CPR certification, Handle with Care and Service Excellence Training within 30 days of employment and prior to assisting in a restraining procedure. This position will require one weekend day regularly. May be required to work flexible hours and overtime. Word, Excel and related application skills and knowledge required EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.comor 1-800-852-3449.