*W**ho We Are:*** What sets Central Carolina Hospital apart from the rest? Simply put, it’s our people. At CCH, you’ll join a team that’s truly dedicated to improving the health of the community we know and love. We live here. Our patients are our friends and neighbors. And that allows us to deliver personalized, compassionate care that’s uniquely tailored to our patients’ needs with a hometown touch. So, you can make a meaningful, heartfelt difference in the lives of your patients every day. * **Where We Are:* Sanford and Lee County provide exceptional quality of life, with low cost of living and the conveniences of small-town life, plus quick and easy access to Raleigh, Durham, and the Research Triangle region. Centrally located in the Piedmont region, Sanford is just a short drive from world-class golf in nearby Pinehurst. We are ideally situated just three hours from North Carolina’s beautiful sandy beaches and just three hours from the majestic Blue Ridge mountains. *Position Summary:* The Patient Experience Coordinator is a key driver in enhancing patient and family experience across Central Carolina Hospital. This role is responsible for driving strategic initiatives, collaborating with hospital leadership to develop and implement action plans, performing front-facing customer interactions, and providing expert coaching and mentorship to staff on best practices for patient-centered care. The coordinator leverages data analytics to gain insights into patient needs and preferences, informing the development of targeted improvement strategies. *EEOC Statement:* Central Carolina Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. *Minimum Education* Required: High school diploma or equivalent. Preferred: Associate degree or bachelor’s degree in health care administration, Hospitality, Business Administration or related field preferred. *Experience*: 3 Years experience of customer service in a health care setting is preferred with a demonstrated ability to coordinate initiatives aimed at enhancing the patient journey. *Technical Skills*: Strong understanding of patient-centered care principles & best practices. Excellent communication, interpersonal and presentation skills. Proficiency in data analysis and reporting. Ability to collaborate effectively with diverse stakeholders. Computer skills including, but not limited to, MS Office, Teams, Power BI, Excel, PowerPoint. Strong analytical skills. Must be able to lead measurable actions *License*: No medical licenses are required for this position, but preference will be given to candidates with acute care hospital related licensure (e.g. CNA, LPN, RN). BLS required within 30 days of hire. **Job:** **Please select a valid job field* **Organization:** **Central Carolina Hospital* **Title:** *Patient Experience Coordinator* **Location:** *NC-Sanford* **Requisition ID:** *7468-4652*