**Penn State Health** - **Lancaster Medical Center** **Location:** US:PA:Lancaster **Work Type:** Full Time **FTE:** 1.00 **Shift:** Day **Hours:** 8 hours shifts, Monday Through Friday, 8:00a - 5:00p **Recruiter Contact:** Erin W. McCaw at emccaw@pennstatehealth.psu.edu (MAILTO://emccaw@pennstatehealth.psu.edu) **SUMMARY OF POSITION:** Serve as an organizational leader for Patient Experience by acting as an internal consultant, providing expert knowledge of best practices and identifying and implementing performance improvement projects as identified through data trending and analysis. Serves as organizational lead person for assigned Patient Experience processes and initiatives and is responsible for patient and family engagement within assigned service lines. **MINIMUM QUALIFICATION(S):** + Bachelor's degree or equivalent experience. + Minimum two (2) years relevant experience required. **PREFERRED QUALIFICATION(S):** + Healthcare patient advocacy experience preferred. **WHY PENN STATE HEALTH?** Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. **WHY PENN STATE HEALTH LANCASTER MEDICAL CENTER?** Penn State Health Lancaster Medical Center is a 341,000-square-foot 129-bed acute care hospital that will give residents of Lancaster and York counties enhanced access to Penn State Health’s expertise and specialty services! Through our core values of Respect, Integrity, Teamwork, and Excellence, our team is committed to compassionate care for our diverse patient population, our community, and each other. **YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.** _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information._ **Position** Patient Experience Consultant - Patient Relations **Location** US:PA:Lancaster | Human Services | Full Time **Req ID** 79213