**Description** Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Customer Support Specialist today with Parallon. **Schedules will vary based on business need:** **Monday through Friday | 7:00 AM - 8:00 PM CST** **Saturday & Sunday | 8:30 AM - 5 PM CST** **Benefits** Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Come join our team as a Patient Customer Support Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! **Job Summary and Qualifications** As a Patient Customer Support Specialist, you will receive inbound, outbound, and electronic requests to assist in linking patient accounts, work on proxy queue, and services. This non-clinical role supports patients, customers, and internal stakeholders using a variety of interaction channels, including voice, email, and chat. The role is to create and maintain positive customer experiences in a patient centered, quality driven environment. **In this role you will:** + Speak with customers, patients and stakeholders in a pleasant and professional phone voice; Communicate appropriately and clearly with department leadership, co-workers and customers/patients + Perform all components of call processing for inbound and outbound contacts; Document calls in applicable system in a timely and accurate manner and as prescribed by current standards and policies + Ensure performance and quality standards are met + Provide superior customer service to internal and external customers and patients; Support the vision and strategy of the contact center, positively promote the services offered, and elevate issues to contact center Leadership as appropriate + Maintain confidentiality and HIPAA compliance on all internal and external channels + Easily adapt to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods + Communicate clearly and concisely both verbally and in writing + Establish and maintain long-term customer relationships, building trust and respect + Multi-task (i.e. talking on the phone while typing, using more than one application during calls, etc.) + Understand when to escalate, report, or voice issues and concerns + Demonstrate good judgment in handling situations not covered by written or verbal instructions + Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately **Qualifications that you will need:** + 1 year of customer service experience required + 1 year of experience using an internet-based software program required + 1 year of high-volume call center experience "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Customer Support Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.