As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. Essential Job Functions: Provide efficient personal collections from legacy practice management system through excellent customer service and collection practices while ensuring compliance with relevant laws, regulations, and established company policies and compliance programs. + Verify accuracy and completeness of documentation prior to contacting patient for payment. Communicate errors and necessary corrections to coworkers and associates. + Meet or speak to patients who are in the office or on the phone regarding billing/collection matters. + Set up appropriate payment plans for patient balances. + Follow-up on all patient accounts that have been unpaid after statements and letters have been sent. Review with manager or doctor to determine bad debt, or involvement of outside collection agency. + Ensure that front-office is equipped with the necessary information to collect patient balances due at time of office visit. + Work aging reports, research unpaid patient accounts in an expeditious manner to ensure account resolution, including obtaining and forwarding documents to patient and/or re-file claim if necessary. + Understand company’s protocol for personal collections and refunds. + Act as internal source within LBJI for staff regarding patient accounts. + Maintain strictest confidentiality within compliance with HIPAA rules and regulations. + Attend meetings or seminars as required. + Other duties as assigned. Competencies: + Cooperate with other individuals and departments. + Complete assignments in a timely and satisfactory manner. + Adapt well to changes in policy and job demands. + Demonstrate professionalism with co-workers and the public. + Contribute ideas to improve individual and practice performance. + Determine the multiple tasks involved and prioritize completion. + Act with integrity, honesty, and truthfulness in all areas of work. + Maintain confidentiality and uphold aspects of work that need to remain private. + Carry out work duties and responsibilities competently and in a timely manner. Experience/Position Requirements: + Minimum of two (2) years of healthcare collections required. + Insurance coding and billing experience preferred, as well as have background in patient financial counseling or collections. + Office management practices and secretarial procedures. + Correct grammar, spelling, and punctuation. Required Skills: + Operating a computer and business office machines. + Writing and speaking with clarity. + Gathering and reporting information. + Organizing a high volume of work and paying great attention to detail. + Examining documents for accuracy and completeness. + Proactively identify and develop effective solutions. Minimum Education High School Diploma or the equivalent Physical Requirements: While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be provided to enable people with disabilities to perform the essential functions described of the job. Environmental/Working Conditions: Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people. Compliance: All employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete the required compliance training modules, and report any observations of non-compliance. EEO Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.