**Employment Type:** Full time **Shift:** 12 Hour Day Shift **Description:** 🧑‍⚕️ Patient Care Technician (PCT/CNA) – Telemetry Unit **Location:** Mercy Medical Center, Springfield, MA **Organization:** Trinity Health Of New England **Schedule:** Full-Time | 36 Hours | Day Shift | 7:00 AM – 7:30 PM | Every other weekend & holiday required 💼 **About the Role** Mercy Medical Center is seeking a compassionate and detail-oriented **Patient Care Technician (PCT/CNA)** to join our Telemetry Unit. In this essential role, you’ll support physicians and nurses by providing hands-on care and comfort to patients with a variety of medical conditions. 🩺 **Key Responsibilities** + Assist patients with activities of daily living (ADLs), including personal hygiene, bathing, dressing, and toileting. + Monitor and support fluid intake and elimination. + Deliver ice and beverages to patients as directed. + Transport patients safely within the hospital. + Collect routine specimens and distribute linens and supplies to patient rooms. + Provide care in accordance with hospital procedures, ensuring patient safety and dignity. + Perform basic clerical tasks to support unit operations. + Collaborate with the care team and perform other duties as assigned by the Nurse Manager. ✅ **Qualifications** + High school diploma or GED required. + CPR/BLS certification required (American Heart Association or American Red Cross). + Ability to pass background checks and drug screenings. + Prior experience as a CNA or PCT in a hospital setting preferred. 🌟 **Why Join Mercy Medical Center?** + **Day One Benefits** – Health, dental, vision, and more. + **Career Growth** – Advancement opportunities within Trinity Health Of New England. + **Award-Winning Care** – Be part of a team recognized for excellence in patient outcomes. + **Mission-Driven Culture** – Rooted in compassion, service, and community impact. 📍 **About Mercy Medical Center** Mercy Medical Center is a 182-bed acute care hospital in Springfield, MA, known for its commitment to high-quality, patient-centered care. Additional facilities include Mercy’s Rehabilitation Hospital and Brightside for Families and Children, offering outpatient counseling and family support services. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran