Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.  

Optum Syosset General Surgery has an immediate opening for a friendly, patient focused and detailed oriented Patient Care/Surgical Coordinator to join our team. The Patient Care/Surgical Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: A 37.5-hour work week, Monday, through Friday from 9:00 am to 5:00 pm. The schedule will be determined by the supervisor upon hire.

Location: 575 Underhill Blvd, Suite 190, Syosset, NY 11791

Primary Responsibilities:

Communicating with patients to coordinate surgical procedures for assigned providers with multiple hospitals/surgical centers in a timely mannerBooking surgery with hospital/surgical center by facility guidelinesSchedule pre-operative, post-operative, and any other necessary appointments as designated by providerProvide surgical instructions to patients in a timely mannerCommunicate patients' financial responsibility (if any) and secure prepayment and/or assist in arranging financial agreements from patients according to established policies and proceduresObtaining necessary pre-operative documentation for surgery and providing to facilityActs as a liaison between patient/precertification team/surgical facilityProvides exceptional customer service to patients and visitorsConsistently demonstrates professionalism with patients, staff, providers, and administratorsEffectively communicate and ensure compliance of all related Optum policies and assists in establishing workflows to ensure we meet the business, Provider, and patient needsMaintains confidentiality of patient informationAbility to cover other team membersAdheres to standards of professionalism set by the PracticeAlways maintains professional appearance by adhering to dress code and wearing identification badgeDemonstrates and maintains professionalism in behavior and courtesy toward the patients and staffRespects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff membersFunctions as a member of a team committed to quality patient careTakes initiative to keep informed of new/revised Policy and Procedures, Standards of Care
and incorporates these into practiceMaintains a working knowledge of Practice Policy and Procedures; effectively communicates information regarding the Practice to those who require itCompletes Mandatory Education annuallyHandles difficult situations and people with tact, professionalism and H.E.A.R.T.Demonstrates good judgment in escalating difficult situations and people to Management personnelDemonstrates flexibility in scheduling and or traveling to meet patient and office needsDemonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policyMaintains and promotes a positive work attitude fostering teamwork and acceptance of management decisionsAssists staff whenever possible, to achieve office goals / patient satisfactionWorks independently, takes initiative in completing assignments and does so without reminderMaintains supply inventories and equipment necessary for the effective performance of the department/locationMaintains a neat, organized, orderly environment in the reception and waiting room areas, i.e. magazines physician business cards, brochures, signage, etc.Actively demonstrates good oral and written communication skills with both internal and external customersWorks with a sense of urgencyAbility to be cross trained as a medical assistantPerforms all essential task skills of the Patient Care CoordinatorAnswering incoming and outgoing telephone calls promptly and courteouslyHolds self and others accountable for timely and cost-effective resultsAbility to cover other offices if neededPerforms other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)1+ years of scheduling surgery experience in a medical practice environment performing duties such as scheduling surgeries and appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical recordsIntermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)

Preferred Qualifications:

Experience working with an electronic health record (EPIC)Ability to be cross trained as a medical assistant

Soft Skills: 

Ability to work independently and maintain good judgment and accountabilityDemonstrated ability to work well with health care providersStrong organizational and time management skillsAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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