Position Purpose:

The ED Patient Care Specialist provides care to patients in the ED under the supervision of the registered nurse. This care focuses primarily on personal hygiene, nutritional needs, and activities of daily living. The ED Specialist performs receptionist, secretarial, housekeeping, and restocking duties and serves as communication liaison in the department. With excellent customer service skills, the ED Patient Care Specialist performs sterile and non-sterile specimen collection (phlebotomy and straight catheterizations) upon the completion of skill competency validation in accordance to Mercy One North Iowa policy and procedure guidelines.

Hours: Nights

About The Job

The ED Patient Care Specialist provides care to patients in the ED under the supervision of the registered nurse. This care focuses primarily on personal hygiene, nutritional needs, and activities of daily living. The ED Specialist performs receptionist, secretarial, housekeeping, and restocking duties and serves as communication liaison in the department. With excellent customer service skills, the ED Patient Care Specialist performs sterile and non-sterile specimen collection (phlebotomy and straight catheterizations) upon the completion of skill competency validation in accordance to MercyOne North Iowa policy and procedure guidelines.

What We Are Looking For

Education [formal]:

High school diploma or equivalent is required.

Must have medical terminology training or proficiency.

Listed on State of Iowa Nurse Aide registry listing as “Active” or eligible.

         OR

Currently enrolled in (One of the following required):

An A.D.N., B.S.N., program with successful completion of first semester of A.D.N. program,

OR

First year completion of nursing courses in BSN

OR

Graduate of an A.D.N., Diploma, BSN; MA or LPN program;

OR

EMS, or EMT.

Experience: 

Nursing Assistant experience preferred

Basic computer skill required.

Previous blood drawing is preferred.

Special Skills and Competencies:

Ability to prioritize multiple orders or requests in a rapid and accurate manner in order to provide timely service to all patients.

Must have excellent customer service skills.

Must have the ability to communicate effectively with other hospital personnel and patients

Must be able to work independently and follow through on assignments with minimal direction.

Understands that errors may have serious consequences for patients.

Completes the following mandatory courses (check all that apply):

Must provide proof of Basic Life Support (BLS Healthcare Provider, American Heart Association; or American Red Cross, Professional Rescuer-LIVE class only) via current card prior to employment or within 60 days of hire and maintains current status.

Completes Mandatory Reporting: Child and Dependent Adult Abuse requirement within 6 months of hire and renews this requirement every 5 years.

All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.

EEO Employer F/M/Veteran/Disabled

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at mc01hrrecruitment@mercyhealth.com

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.