Job Description SummaryThe service sales specialist is a key member of the service sales business of Patient Care Solutions (PCS) within GE HealthCare Poland. The specialist performs wide range of commercial activities, covering the full geographical area of Poland and targeting the complete PCS installed base.

Job Description

Roles and Responsibilities

As integrated member of the Polish service sales team drives service contract and parts sales business, working with existing and potential customers in the North-West part of Poland

Initiate, build and maintain relationships with current and future customers and work to provide them a great sales experience through the right channel (in person or via phone, email and others) for best customer experience

Handle customers’ incoming requests, provide necessary support and provide proposals based on customer-specified information (owning the full sales-cycle) OR route the request to Inside Sales Specialist (depending on campaign and/or business rules, qualifying the request and providing well defined interests)

Provides support to the service parts sales process through ownership of quotation, pricing and contributing to closure of deals and coaches, guides insides Sales Specialist on this activity as well.

Drives the growth of Consumable content in service sales channel, cooperates with Consumables modality teams.

Follows up on offers in order to maximize contract revenue

Suggests process improvements and provides coordination within connecting areas (Field Service Engineers, Busines Operations) to improve business results.

Broadening knowledge of PCS product lines, markets, sales processes or customer groups to execute policy/strategy. Still acquiring higher level knowledge and skills.

Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.

A job at this level requires great interpersonal skills and ability for impactful in person and remote communication.

Required Qualifications

Bachelor’s Degree or previous inside sales/commercial experience.

Previous customer relationship management and outbound call experience.

Effective and professional verbal and written communication

Ability to synthesize complex issues and communicate simple messages

 

Desired Characteristics

Proven account management and project planning skills.

Sales mindset and ability to provide excellent customer service, customer-focused approach.

Result-oriented personality and capability to overcome obstacles.

Knowledge/experience with healthcare industry.

Knowledge in social media and lead generation through social media.

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Additional Information

Relocation Assistance Provided: No