The incumbent in this position acts as an advocate for patients serving as the primary point of contact and is responsible for coordinating the care and services of the identified neurology patient populations for an extended period of time across the continuum of care for both inpatient and outpatient services; promoting effective resource utilization; assuming a leadership role with the multidisciplinary team to achieve an optimal clinical outcome.


This role requires the candidate to assist in a variety of clinical and operational aspects of workflow within the Neurology Department. These clinical duties include assisting provider in performing image guided (Stereotactic, Ultrasound, etc.). Knowledge and competency in sterile procedures necessary. Operational aspects include but are not limited to schedule coordination, follow-up communication with patients, outside care facilities, and referring providers, documentation and record maintenance for necessary records for accreditation and continued care needs.

Essential Job Functions
• Demonstrates behaviors that support and reflect the mission, vision, values, and service expectations of Billings Clinic.
• Exhibits strong verbal and written communication skills with patients, families, healthcare providers, peers, and leadership.
• Maintains timely and accurate documentation, ensuring seamless patient flow and care coordination.
• Fosters a caring, friendly, and professional environment for patients, families, and team members.
•Coordination of Care:
•Navigates the patient through the entire care continuum, identifying and eliminating barriers such as scheduling, testing delays, or result reporting.
•Collaborates closely with the interdisciplinary care team to ensure timely appointments, results, referrals, and follow-up care.
•Works to optimize patient flow and ensure all aspects of care are delivered in a timely, effective manner.
• Clinical and Care Coordination:
•Evidence-Based Care: Assists in the development and adherence to clinical guidelines and best practices, aiming for optimal  clinical outcomes.
•Ensures adherence to care plans and promotes patient compliance through regular follow-up.
•Collaborates with medical teams to create and evaluate clinical pathways, auditing clinical practice as needed.
•Patient Follow-Up: Facilitates ongoing follow-up for both clinical and non-clinical aspects of patient care (e.g., medication  reconciliation, critical values, core measures).
•Clinical Decision Support: Ensures all patient needs are addressed in both inpatient and outpatient settings, coordinating  care between all involved teams.
• Educational and Resource Support:
•Patient and Family Education: Provides and coordinates educational resources for patients and their families related to their  condition, treatment options, and available support systems.
•Collaborative Care Resources: Works with other healthcare professionals to ensure access to necessary services, including  financial, social services, and complementary care.
•Community Engagement: Engages with community and healthcare providers to support patient care needs, ensuring access  to community resources and services.
•Caregiver Support: Identifies patient and family needs and assists with appropriate referrals to ensure comprehensive care, i  ncluding support for caregivers.
• Quality Improvement & Compliance:
•Data Management and Reporting: Collects and maintains accurate data as required by department guidelines to monitor  quality metrics and patient outcomes.
•Quality Assurance: Participates in quality improvement initiatives to monitor and enhance the quality of patient services  through audits, reviews, and feedback.
 •Regulatory Adherence: Ensures compliance with all applicable laws, regulations, and standards, maintaining a focus on   patient safety and quality of care.
•Continuous Learning: Complies with all mandatory education, including the annual Comprehensive Stroke Program  education requirements.
• Leadership and Teamwork:
•Collaboration with Leadership: Works closely with department leadership to support organizational goals and objectives, contributing to the success of the team.
•Interdisciplinary Collaboration: Actively engages with interdisciplinary teams, promoting effective communication and  teamwork to deliver high-quality patient care.
•Team Development: Fosters a supportive, collaborative environment, encouraging shared decision-making and professional  growth within the team.
•Community Outreach: Participates in departmental and community activities to build relationships and improve patient  referral networks.
• Professional Development:
•Self-Assessment: Identifies opportunities for personal and professional growth and development, participating in ongoing education and training.
•Competency Maintenance: Ensures that required competencies for patient safety, clinical excellence, and regulatory  compliance are met and maintained.
 •Role Modeling: Demonstrates leadership, clinical expertise, and professionalism, serving as a role model within the        healthcare team.

Minimum Qualifications
Education
•Bachelor's of Science in Nursing, required

Experience
• 2 years of clinical practice experience, required

• 5 years of experience in Neurosciences, preferred