**All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. **Schedule: FT / Days** **Location: 601 EAST ROLLINS STREET, Orlando, 32803** **The community you’ll be caring for:** Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando. Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year **Job Summary:** The **Patient Care Liaison** serves as a patient advocate by navigating the patients' continuum of care and acting as a personal concierge for all patients of the **Spine and Orthopedic** Institute at AH Altamonte. Responsible for coordinating travel and hospitality arrangements for all local, out-of-town, out-of-state, and international surgical patients from the time of referral through post-op care. Acts as a champion of the Spine Health Institute at local consumer events to attract new business and answer questions as the primary knowledge expert of the service line. Serves as the primary point of contact for existing patients who have questions regarding their care. Provides strategy and insight to the AH Altamonte Business Development team from the patient point-of-view to develop initiatives at the Institute that are profitable and beneficial to existing and potential patients. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. **You Will Be Responsible For:** Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork + Coordinates full spectrum of care for surgical referral patients coming from out of town, out of state, or out of country, in addition to local patients, from initial referral contact through post-op care. This includes hospitality and travel arrangements. + Attends local consumer marketing events to act as the champion of the Spine and Orthopedics Institute, cultivating strong relationships to result in new business. + Follows up with all patient information requests from the website and events and schedules appointments for those patients accordingly. + Shares accurate information, answering questions and communicating the expected cycle of care process with the patient and family. This includes in-depth explanation of the surgical process from the time of identification through post-op care. + Facilitates a smooth transition for patients moving from one division of the Institute to another. This includes Outpatient Rehab and Pain Medicine. + Tracks any anomaly or unexpected result related to the patient care. Keeps the physician informed of any and all issues that arise regarding the patients. + Provides strategy and insight to the FH Altamonte Business Development team from the patient point-of-view to develop initiatives at the Institute that are profitable and beneficial to existing and potential patients. + Establishes and maintains good working relationships with physicians, hospital staff, and outside resources necessary to the smooth scheduling or care. Qualifications **What Will You Need:** **Education and Experience Required:** + 3 Related Experience + Basic computer skills + Knowledge of Microsoft Outlook and Microsoft Word + Phone skills and etiquette + Excellent communication skills both oral and written + Problem solving skills + Ability to multi-task and work under stress + Customer service and organizational skills + Adaptability to challenging situations with composure and positive outlook + Bilingual in English and Spanish + Familiar with Medical Terminology **Preferred:** + Bilingual in English and Spanish + Familiar with Medical Terminology + Experience in handling emergent situations + Bachelor’s degree in business administration, Communication, or a related field. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Marketing & Communications **Organization:** AdventHealth Altamonte Springs **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 25021881 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.