Position Overview: We are seeking a compassionate and detail-oriented Patient Assistance Counselor II (PAC) to support patients who are uninsured, underinsured, or facing high out-of-pocket medical and prescription costs. The PAC will provide high-quality customer service to patients and healthcare providers, helping them navigate the Patient Assistance Program for specialty medications. Key Responsibilities: + Review and process patient applications for assistance programs. + Conduct insurance investigations and assess financial documentation. + Communicate outcomes to patients and healthcare providers. + Maintain HIPAA compliance and a professional service image at all times. Required Qualifications: + 5+ years of experience in insurance verification and call center environments. + Strong understanding of commercial and government insurance programs, billing, reimbursement, prior authorizations, appeals, and specialty pharmacy operations. + High school diploma required. + Excellent written and verbal communication skills. + Detail-oriented with strong technical and organizational skills. + Ability to manage multiple priorities and meet deadlines. + Empathy and professionalism in handling sensitive patient situations. Work Environment: + Fully remote; must work from a secure, private location (no public spaces). + Must have a dedicated desk setup and be able to hardwire equipment. + Camera must be on during all meetings and trainings. + Training schedule: 8:00 AM – 4:30 PM CST for 6–10 weeks. + Post-training shifts assigned based on business needs (between 7 AM – 7 PM CST). + No time-off requests approved during training. Additional Requirements: + Professional appearance and dress code daily. + Reliable high-speed internet connection. + Strict adherence to attendance policies. + HIPAA-compliant work environment (2 privacy violations will result in termination). + All equipment provided. Benefits (Eligibility May Vary): + Medical, dental, and vision insurance + Critical illness, accident, and hospital coverage + 401(k) with pre-tax and Roth options + Voluntary life and AD&D insurance + Short- and long-term disability + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Paid time off (PTO), vacation, and sick leave Pay and Benefits The pay range for this position is $18.00 - $23.80/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.