**DESCRIPTION** **Why Choose Us? #AOA** + **Collaborative Environment** : Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported. + **Work-Life Balance** : We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you. + **Competitive Compensation** : Enjoy a competitive salary and benefits package that reflects your skills and dedication. + **Incredible Culture** : Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients. **Benefits:** + **Healthcare Options** : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount + **Dental & Vision Insurance** + **401(k) with Annual Employer Contributions** + **Additional Coverage** : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more + **Employee Assistance Program (EAP)** : Employer-paid support for life’s challenges + **Generous Paid Time Off** : + Up to 2 weeks of PTO starting out. (Increases with tenure) + 7 paid holidays + 2 floating holidays **Responsibilities:** + Answers incoming telephone calls and assist with scheduling and other needs based on the call type. + Participates in clinic and market education, training, and meetings as need and/or required. + Communicate with outside physician offices when needed to clarify referral issues. + Communicate with clinical staff promote team awareness. + Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality. + Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers. + Works independently. + Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health. + Retain and utilize knowledge of insurance policies and procedures. + Performs other related duties as assigned. **REQUIREMENTS** + High School Diploma/GED or equivalent experience + 1+ years of Health Care related experience + Must be Bilingual in English and Spanish + Knowledge of medical terminology + Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook + Effective verbal and written communication skills + Strong customer service skills + Detailed oriented with organizational and time management skills + Ability to perform in a highly stressful situation + Ability to multitask + Ability to establish effective working relationships with patients, physicians, and other medical support staff + Ability to navigate through multiple software applications **Company:** Arlington Orthopedics Associates **Job Type:** Full-time **Address:** 800 Orthopedic Way, Arlington, TX, 76105