Seeking a Patient Advocate Representative to join a dedicated team supporting patients — primarily elderly — with billing inquiries, account balances, and payment-related concerns. This role is ideal for someone who thrives in a fast-paced environment, values accuracy, and enjoys meaningful conversations that improve patient experiences. What You’ll Be Doing: + Handle a minimum of 20 patient calls per day, providing clear and compassionate explanations of medical bills and Explanations of Benefits (EOBs). + Conduct internal audits (55% of the role) to ensure documentation accuracy and proper call flow. + Maintain meticulous notes and call logs to support quality assurance and follow-up. + Collaborate with internal departments to resolve billing discrepancies and ensure account accuracy. + Educate patients on billing workflows and coordinate with A/R for adjustments when needed. + Track high-balance or delinquent accounts and proactively reach out to responsible parties. + Use multiple systems simultaneously, including EMR platforms, clearinghouses, and Zoom. What You Bring: + 3–5 years of experience in healthcare patient accounts or revenue cycle management (including 1+ year working with national payors) + Strong understanding of medical billing, insurance coordination, and payer remittance reviews + Proficiency in Microsoft Teams, Outlook (including Scheduling Assistant), and intermediate Excel (filtering, sorting, creating worksheets) + Excellent verbal communication and phone etiquette + Ability to handle confidential information with discretion and independent judgment Soft Skills That Shine: + Highly reliable and organized + Detail-oriented with strong note-taking habits + Goal-driven and proactive problem solver + Comfortable working in a hybrid schedule (2 days in-office per week) + Strong interpersonal skills for both patient and internal collaboration Pay and Benefits The pay range for this position is $20.60 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brentwood,MO. Application Deadline This position is anticipated to close on Sep 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.