Sentara Norfolk General Hospital is seeking a Part-time, Rotating Shift, Patient Advocate for Guest Services.

Full-time, Rotating Shift – Working every other weekend from 10 a.m. to 4 p.m. and working Day and Evening shifts through the week.

The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services.

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected.

Education

High School Diploma or Equivalent (Required)Bachelor's Degree (Preferred)

Experience

2 years of customer service experience (Required)Patient Advocate Experience (Preferred)Mediation Experience with Exemplary Communication and Written Skills (Preferred)Microsoft Office Experience (Preferred)

Keywords: Patient Advocate, Mediation, Customer Service

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$17.31 - $28.85. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.