Job Summary The Patient Advocate serves as a liaison between patients, families, and the Reading Hospital as a means to fulfill the right of patients and their representatives to be able to file a complaint, as well as to provide meaningful response and resolution to quality of care concerns. The Patient Advocate may propose actions and/or contribute advisement on identified opportunities for improvements to Patient Experience. The Patient Advocate must demonstrate the knowledge and skills necessary to provide appropriate assistance to help meet the service and support needs of patients and families and be a resource for staff regarding Patient Rights and Experience. #READ Qualifications Education Requirements 2 year/Associate Degree - OR - combination of relevant education & experience may be considered in lieu of Associate Degree Experience Relevant Experience Required Skills Collaborative Skills Computer Skills to include use and navigation Customer Service Skills Detail Oriented Epic Proficiency Excellent Communications Skills Excellent Interpersonal Skills General Clerical Skills Good Reasoning Skills Listening Skills Medical Terminology Microsoft Office Applications Multitasking Negotiation Skills Organizational Skills Prepare & Give Presentations Problem Solving Skills Service Orientation Strategic Thinking WHY READING HOSPITAL? Generous time off, educational assistance, and comprehensive benefits Free parking, accessible by bus, and varying shift options that optimize work/life balance Friendly, close-knit environment that celebrates diversity and supports career growth through internal transfer programs Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour