**Description** **Introduction** Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Patient AdvocateHenrico Doctors' Hospital **Benefits** Henrico Doctors' Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** We are seeking a(an) Patient Advocate for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! **Job Summary and Qualifications** The **Patient Advocate** will facilitate resolution for patients' complaints and grievances. Then will convey questions, complaints, problems, and concerns of patients to proper personnel. Communicates any possible risk management issue/ serious quality issue to hospital administration and alerts administration of any escalation of issue with patient/ family. Facilitate communication regarding hospital procedures, and policies to patients. · You will investigate grievances through review of medical record, discussion with department manager, and physicians, then prepares response letters to patients for administrative signature · Follows current CMS and Joint Commission requirements for formal grievance process · Collects data and classifies grievances per HCAHPS categories. Prepares annual and quarterly grievance reports for senior leadership and the Board of Directors · Provide emotional comfort/spiritual support to patients and families. · Provide assistance in explaining advance directives (healthcare power of attorney/ living will). Provide paperwork for Virginia Durable Power of Attorney as needed. Available as notary for execution of Virginia Durable Power of Attorney and other legal documents as needed for patients/families and staff. · Available to stay after normal hours to provide support or assistance to families in crisis situations (frequent) **What qualifications you will need:** · BA/BS or equivalent experience · Excellent oral and written communication skills. · Must have excellent customer service skills and a professional demeanor. · Proficient with PC and Microsoft office software. · Preferred previous experience with customer /service and problem resolution. *Possess the ability to multitask in an environment with ongoing project deadlines Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Patient Advocate opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. **We are interviewing apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.