Job Description

Seeking a full-time Patient Accounts Representative II to support our business office at Western Arizona Regional Medical Center.

Day Shift: Work hours TBD

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Benefits

As a core employee with Northwest Healthcare, you will be eligible for competitive base pay, and a robust total rewards compensation package. Included in our benefits package includes some of the following: health insurance, dental, vision, 401K, PTO and more!  

Job Summary 

The Patient Accounts Representative II is responsible for performing a variety of front office and billing functions to support accurate patient registration, scheduling, coding, and account resolution. This role ensures a smooth patient experience by coordinating check-in and check-out processes, verifying insurance, collecting co-pays, posting payments, and maintaining accurate records in compliance with organizational policies and applicable regulations. 

Essential Functions

Greets patients and families in a professional and courteous manner to facilitate an efficient and welcoming check-in process. Verifies and accurately enters patient demographic and insurance information into the registration and scheduling system. Collects co-pays and other patient financial responsibilities at the time of service. Posts patient payments and reconciles cash drawers or daily deposits in accordance with department procedures. Ensures accurate and complete coding and billing data entry for all patient visits. Schedules and confirms appointments, and assists with referral coordination as needed. Responds to phone inquiries and directs calls appropriately while maintaining a high level of customer service. Supports provider schedule management and daily patient flow. Maintains patient confidentiality and protects patient information in accordance with HIPAA guidelines. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

1-2 years of experience in a physician clinic, patient access, or healthcare billing environment preferred

Knowledge, Skills and Abilities

Strong customer service and communication skills. Knowledge of insurance verification and billing processes. Ability to work independently and efficiently in a fast-paced environment. Proficiency in using healthcare systems and electronic scheduling/registration software. Strong multitasking and organizational skills. Knowledge of HIPAA and patient confidentiality standards. Ability to resolve routine problems with minimal supervision.