**Company Description** U.S. Physical Therapy ("USPh"), founded in 1990, is a publicly held company that operates 700+ outpatient physical and/or occupational therapy clinics in 44 states. U.S. Physical Therapy is one of the largest publicly traded, pure-play operators of outpatient physical and occupational therapy clinics. Our clinics provide pre- and post-operative care for various orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers, and preventative care. USPh also manages physical therapy facilities for third parties, including physician groups and hospitals. USPh’s clinics are directed by a licensed physical therapist who drives patient volume via local physicians, former patients, and other referral sources. **Job Description** U.S. Physical Therapy has an immediate opportunity for a positive and enthusiastic **Patient Account Representative** in our Big Rapids Central Billing Office. + Work closely with patients to resolve billing and payment issues + Research and resolve discrepancies on patient accounts + Process payments and refunds + Review and update patient insurance information + Communicate with insurance companies to obtain prior authorizations and verify coverage + Follow up on unpaid claims and denials + Maintain accurate and up-to-date patient account information + Provide excellent customer service to patients and healthcare providers + Collaborate with other departments to improve processes and ensure timely reimbursement + Maintain knowledge of current insurance regulations and coding requirements **Qualifications** + High school diploma or equivalent required; Associate's or Bachelor's degree preferred + 1-2 years of experience in medical billing and collections + Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies + Strong attention to detail and ability to work independently + Excellent communication and customer service skills + Proficient in Microsoft Office and other computer programs + Ability to multi-task and meet deadlines **Additional Information** + Competitive compensation + Front Office Monthly Incentive based on meeting metrics + Excellent benefits package including 401k, health, dental, and generous paid time off + Multiple opportunities for professional development, specialization, and leadership + Employee discount plans + Employee Assistance Program (EAP) + Investment from a company that wants you to succeed and thrive We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com