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Job TitlePatient Access Workleader
LocationCleveland
FacilityLutheran Hospital
DepartmentAdmitting And Registration-Lutheran Hospital
Job CodeU99944
ShiftEvenings + Call
Schedule5:00pm-3:30am
Job Summary
Job Details
Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.
As a Patient Access Workleader, you will take the lead in daily operations while actively performing registration duties. You will collaborate with the supervisor to recommend and implement policies and procedures that support accurate and efficient patient access processes.
This role offers many professional growth opportunities, including a clear career ladder within the enterprise. Team members can also take advantage of tuition reimbursement to pursue a master’s degree and further their development.
A caregiver in this role works evening shifts from 5:00 p.m. – 3:30 a.m. with on-call availability and every other weekend requirements.
A caregiver who excels in this role will:
Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.
Assist with and resolve patient inquiries or complaints.
Recommend and provide input to execute Patient Access programs in accordance with changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration.
Assist the site manager/supervisor with the daily operational activities of patient access.
Rotate in the on-call coverage as well as covers call-offs within the department.
Participate in committees in an engaging manner as a subject matter expert on processes within the department.
Cross train staff in all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration and Cashier.
Identify patient registration issues and resolve or initiate follow up.
Implement service recovery efforts as appropriate.
Manage staff schedules, handle call-offs, allocate work and resources and enter time and attendance.
Perform compliance and denial audits, work reports and help ensure smooth day-to-day operations within the department.
Assist in the development and implementation of new processes.
Function as a Super User.
Assist in the completion of departmental audits, reports and QA.
Handle coaching based on compliance metrics and oversee cashiering duties as necessary.
Provide registration and cash collection access in Epic.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED
Four years of experience in a customer facing role with in-person or phone contact or previous work leader experience with demonstrated competence in personnel management
Associate’s degree may substitute one year of experience OR Bachelor’s degree may substitute two years of experience
Basic PC software application knowledge and the ability to use multiple data systems
Demonstrated knowledge of medical terminology sufficient to understand physician orders or complete a course within one year
Behavioral health background
Preferred qualifications for the ideal future caregiver include:
Experience in healthcare, billing and coding, or insurance company
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Sufficient mobility and strength to move around the department and throughout the facility.
Ability to stand or sit for prolonged periods of time.
Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities