**Job Description:** This position provides leadership and support to patient access staff in designated department(s). Assists manager in maintaining optimal staffing models based on volumes and monitors quality and productivity. Exhibits and promotes the Essentia Health customer service philosophy to ensure patients and visitors receive exceptional service. Provides feedback and coaching to staff as necessary and assists with the development of training programs. **Education Qualifications:** Key Responsibilities: + Provides information to, and maintains relationships with external and internal providers, nursing staff, operation managers, front office staff, and customers to provide coordinated services + Stays current with clinical, provider, registration and scheduling information related to the serviced departments + Assists in maintaining scheduling protocols for many different Essentia Health departments + Assists in monitoring all work queues to ensure timely and quality patient care Educational Requirements: + Associate's degree required within two years of hire or transfer date OR + Bachelor's degree required within four years of hire or transfer date ​ ​ Preferred Qualifications: + Previous leadership experience Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000. **Job Location:** St Marys Hospital - Detroit Lakes **Shift Rotation:** Day Rotation (United States of America) **Shift Start/End:** 8:00/5:00 **Compensation Range:** $53435 - $80163 / year **FTE:** 1 It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.