UPMC Community Medicine Incorporated is looking to hire a casual Patient Access Specialist I to assist the team at the Tri Rivers Call Center, Brooktree location (7500 Brooktree Road, Suite 302, Wexford, PA 15090).

Shift/Schedule: This position will work daylight hours, between the hours of 8am to 5pm (Will work 10 hours weekly) – Days to be determined weekly as this role will be scheduled when needed. No weekends or holidays!

Purpose:
Join our professional, team-oriented environment in a role that provides essential support to our patients and physicians. We are seeking a detail-oriented and customer-focused individual to serve as a front-line resource for patient access and scheduling.

Key Qualifications:

Strong typing and computer skills Excellent customer service and phone communication abilities Active listening and effective communication skills Detail-oriented with a strong work ethic Previous experience in customer service Experience in medical settings or call centers (helpful but not required) Familiarity with Epic software (preferred)

Perks & Work Environment:

Supportive and professional atmosphere Team-oriented workplace Free parking Long-term, stable opportunity for a casual position

Primary Responsibilities:

Schedule appointments following physician templates, ensuring timely patient access Enter and verify patient demographic information for data integrity Handle incoming calls with professionalism, following telephone courtesy standards Ensure compliance with the UPMC 72-hour appointment requirement Route calls appropriately to clinical or administrative departments Provide basic patient information (directions, parking, appointment preparation) Manage patient wait lists and new patient documentation Escalate issues to clinical or supervisory personnel when necessary Maintain accuracy while answering multi-line phone systems and processing scheduling requests

If you thrive in a dynamic healthcare setting, enjoy interacting with patients, and have a commitment to exceptional service, we’d love to hear from you!