Description We are looking for a detail-oriented and customer-focused Patient Access Specialist to join our team in New Haven, Connecticut. In this contract position, you will play a vital role in ensuring efficient patient registration, scheduling, and check-in/check-out processes while maintaining the highest standards of professionalism and confidentiality. This role requires adaptability in a fast-paced environment, strong communication skills, and the ability to collaborate effectively with patients and healthcare staff. Responsibilities: • Facilitate patient check-in and check-out processes, ensuring timely and accurate registration. • Collect and update patient demographic and insurance information to maintain accurate records. • Schedule patient appointments efficiently, collaborating with clinical teams to align schedules with patient needs. • Provide exceptional customer service by addressing inquiries, resolving issues, and accommodating special needs such as language barriers or disabilities. • Verify insurance eligibility and ensure compliance with managed care requirements and healthcare regulations. • Document and maintain patient account information in accordance with organizational protocols. • Monitor scheduling waitlists and proactively fill vacant appointment slots to optimize clinic operations. • Ensure patient safety through accurate identification procedures and adherence to Red Flag protocols. • Support call center operations by triaging patient calls and assisting with scheduling and registration tasks. • Stay informed about insurance changes and healthcare legislation to provide accurate and updated information to patients. Requirements • Proven experience in a customer service or patient-facing role, preferably in a healthcare setting. • Strong communication skills with the ability to handle inquiries and resolve issues professionally. • Proficiency in scheduling and registration systems, with attention to detail and accuracy. • Familiarity with insurance verification processes and healthcare regulations. • Ability to work effectively in a fast-paced environment while managing multiple tasks. • Knowledge of confidentiality protocols and handling sensitive information. • Bilingual proficiency in English and Spanish is highly desirable. • Adept at using online tools and systems for scheduling, insurance verification, and patient account management. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .