Description We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families. Responsibilities: • Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details. • Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards. • Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances. • Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information. • Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation. • Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate. • Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios. • Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy. • Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes. Requirements • Proven experience in customer service, preferably in a healthcare setting. • Familiarity with collections processes, including point-of-service payments and past-due balances. • Proficiency in data entry with a high degree of accuracy. • Previous administrative experience, ideally in a hospital or similar environment. • Strong interpersonal skills with the ability to communicate effectively and compassionately. • Knowledge of insurance verification and billing processes. • Ability to work independently while adhering to organizational policies and goals. • Comfortable navigating quality auditing systems and reporting tools. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .