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Registers patients into the hospital information system for all hospital services showing exemplary customer service and technical skill. Demonstrates understanding that Patient Access is the 'face of the hospital' and sets the stage for all activities in the clinical departments and revenue cycle. Gathers registration information through interview with patient or their representative, following appropriate departmental and hospital procedures. Obtains proper signatures on consent forms, collects co-pays and payments on account when deemed necessary and explains appropriate hospital policies. Enters patient payer information by verifying and explaining benefits to patients using software specific for that function. Performs order entry in the clinical information system.

Employment Type: Part Time

Shift: Varied (1st and 2nd)

Weekly Scheduled Hours: 20

Weekend Requirements: Weekend hours available to pick up

Wage Range: $14.75-$19.62

Requirements:

- High School Diploma/GED or higher education

Demographic and Financial Registration

Verifies patient identification per hospital policy. Scans ID and Insurance Cards into hospital system.Interviews patients for visits to various ancillary departments to obtain complete and accurate demographic and financial data. Verifies and updates demographic information for every visit regardless of how often the patient presents for services.Accesses various software systems to determine correct payer and benefit information. Demonstrates ability to interpret information and enter it into the Health Information System. Demonstrates knowledge of how to respond if no payer information is available for the patient or if patient is self pay.Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians.Explains and obtains compliant signatures on registration forms.Answers patient and family way finding questions or directs them appropriately. Escorts patients if needed.Acts as a preceptor as needed.

Compliance

Understands importance to complete processes as educated to maintain compliance in all areas of Patient AccessPresents and obtains signatures on necessary forms including but not limited to Treatment Consent Payment Agreement, Notice of Privacy Practice, Patient Belongings, Important Message from Medicare, and Advanced Beneficiary Notice.Obtains all applicable demographic registration information related to Meaningful Use, including but not limited to race, ethnicity, birth/administrative sex, and patient portal information.Obtains all applicable financial registration information including Medicare Secondary Payer (MSP) questionnaires to ensure compliant ranking of payers.

Outpatient Lab, Radiology and Scheduled Services

Uses critical thinking and customer service related to determine order of patient registration being mindful of scheduled appointment times. Communicates effectively to patients explaining need to register out of order of sign in.Identifies when a scheduled patient has been pre-registered.Collaborate with Receptionist and clinical departments to assure good patient flow. Knows when and how to notify clinical areas that patient is ready for service or that patient will be late. Demonstrates ability to investigate order placement including but not limited to WQM, HUB, and electronic appointment book.Performs order entry and activation accurately. Uses critical thinking to identify the need to contact Diagnostic Customer Service for assistance.Understands various order entry rules including but not limited to specimen collection, type and cross, and HUB orders.Demonstrates ability to verify medical necessity. Identifies when to present the Advanced Beneficiary Notice (ABN) to the patient. Using exemplary customer service explains ABN to patient. Assists the patient to understand what to expect related to receiving a bill if Center for Medicare and Medicaid Services (CMS) indicates lack of reimbursement.Demonstrates ability to identify a compliant order. Understands how to contact the physician is a compliant order is needed.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy