General Summary:

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration.

Responsibilities:

Gathers necessary demographic, insurance and clinical information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. Assists with coordination of activities related to insurance pre-certification/authorization. Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. 

Requirements: 

High School diploma equivalency - 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Medical terminology, medical office, and or Acute hospital desk clerk experience preferred. Computer, telephone and customer service skill preferred. Additional Information Organization: Henry Ford Rochester Hospital Department: Imaging Support Services 001 Shift: Rotating Union Code: Not Applicable