**DESCRIPTION** Regular Job Functions _Management:_ Assures that: -Front office staff are scheduled appropriately -Areas of improvement and identified and addressed with corrective actions -Communication with physicians, VP’s and Director’s is timely and effective -Daily office operations are efficient and effective -All management reports assigned by Director of Operations -Employee time off request _Operations:_ Assures that: -Patient pre-visit process is complete and accurate -Patients are greeted and checked out in a prompt, courteous, and helpful manner -Patient questions concerning appointments, charges, billing, etc. are resolved in a timely manner -Patient payments are collected at the time of visit -Patient co-payments are collected at the time of visit -Guarantor, insurance eligibility and coverage, and method of payment is established for each patient -Insurance benefits are obtained and related to patient prior to physician contact -Patients with outstanding debts are referred to billing/collections prior to physician contact -Demographics are entered appropriately into the computer -Records are accurate and fully completed -Patient appointments are scheduled accurately as outlined in the established protocol -Follow up visits and procedures are scheduled accurately and in timely -Incoming phone calls are answered promptly and professionally within the front office -Calls to physicians are properly screened -Each physician’s schedule is filled in the most efficient manner by reviewing each schedule daily -All employees are aware of established policies and procedures and that all duties of the front-office staff are performed accordingly -Policies and procedures are maintained and developed as necessary and are made available to the appropriate personnel -Assist in the implementation process of new ECW products. -Assist Leads in East Cobb, Hiram, Canton and Woodstock offices **REQUIREMENTS** 2 to 3 years medical front office experience **Company:** Pinnacle Orthopaedics & Sports **Job Type:** Full-time **Address:** 300 Tower NE Rd, Marietta, GA, 30060