Patient Access Rep - Patient Services - Full Time - Days **MercyOne** 1 Positions ID: TRHEUS00596504MERCYO Posted On 06/12/2025 Refreshed On 07/13/2025 **Job Overview** **Employment Type:** Full time **Shift:** Day Shift **Description:** Position located in the main admitting location. The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. P.A. Representative will provide escort and directional support to patients, family members and visitors. Incumbent will be expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Primary Contact 1682448195899 Jessica Schleuning Talent Acquisition Partners, Human Resources 563-589-9671 Phone Phone Phone 563-589-9673 Fax jessica.schleuning@mercyhealth.com Email True True True **Job Details** Categories Health Care Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1154 Job REQ # TRHEUS00596504MERCYONEENUS \# Positions 1 Start Date 20250612 End Date 20250821 Featured Job TH Ad TH Comments **Similar Jobs** Licensed Mental Health Therapist (LMHC, LISW, LMFT Medical Associates Direct Support Professional Hillcrest Family Services Therapist Hillcrest Family Services Optometrist - Competitive Base Compensation + Rel Medical Associates Direct Support Professional (PRN) Hillcrest Family Services Occupational Therapist-Inpatient UnityPoint Health Finley Hospital Full-time Dentist Crescent Community Health Center Part-time Dentist Crescent Community Health Center Urology Physician - Finley Hospital Dubuque, IA UnityPoint Health Finley Hospital Interventional Cardiology - Physician - Dubuque, I UnityPoint Health Finley Hospital **Share this Job** MercyOne **About the Company** MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home. MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year. The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019. MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.