**DESCRIPTION** **Transform Lives Through Movement — Join Resurgens Orthopaedics!** At Resurgens, we’re on a mission to deliver exceptional, patient-centered musculoskeletal care. As a Patient Access Rep on our team, you’ll be empowered to make a meaningful impact every day — helping patients move better, recover faster, and live pain-free. **Why Resurgens?** + **Collaborative Culture** : Join a supportive team of clinicians and care professionals who value innovation, compassion, and continuous learning. + **Growth Opportunities** : Access mentorship, leadership development, and cutting-edge tools to elevate your career. + **Purpose-Driven Work** : Be part of a network that prioritizes outcomes that matter most to patients. + **Competitive Compensation** : Includes market-leading pay rates. **Comprehensive Benefits That Support You and Your Family** We offer a competitive and flexible benefits package designed to support your health, financial well-being, and future: + **Healthcare Options** : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount + **Dental & Vision Insurance** + **401(k) with Annual Employer Contributions** + **Additional Coverage** : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more + **Employee Assistance Program (EAP)** : Employer-paid support for life’s challenges + **Generous Paid Time Off** : + Up to 4 of PTO annually (with increases based on tenure) + 7 paid holidays + 2 floating holidays **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays + Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients' account + Scans all new patient or updated patient information into computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs) + Verifies rehabilitation benefits and documents benefits on paper and into computer system + Explains financial requirements to the patient and collects item of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable) + Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system + Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients + Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician + Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule + Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient + Reconciles change drawer/petty cash + Other duties as assigned **NON-ESSENTIAL DUTIES AND RESPONSIBILITIES** + Keeps front desk and lobby clean and organized. + Assist with back-office duties: cleaning, laundry, organization as needed **Pay Information: $17.50- $19.50/ depending on experience.** **Requirements** **QUALIFICATIONS** EDUCATION AND EXPERIENCE + High School diploma or equivalent + One year of experience in customer service or reception, preferably in a health care environment. SKILLS/ABILITIES + Utilize functions of a multi-line phone system + Basic Computer skills + Strong customer service · Ability to communicate clearly and concisely in all written and oral communications, including email. · Strong organizational skills with great attention to detail· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. · Ability to multitask· Demonstrated conflict management skills **REQUIREMENTS** \#RES **Company:** Resurgens Orthopaedics **Job Type:** Full-time **Address:** 2550 Windy Hill Road, Marietta, GA, 30067