St. Mary Medical Center, a member of Trinity Health Mid-Atlantic, is looking for a Patient Access Rep to join our ED team!
Shift: Pool/PRN, Per department needs, evenings, weekends and holiday requirements.
Job Description Summary:
The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts.
The PAR I performs outpatient, emergency room and / or inpatient registration functions. Provides general information to hospital colleagues, patients and families and ensures that patients meet financial requirements. Obtains accurate patient demographic and insurance information to provide timely submission of all encounters as well as provides excellent patient focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service.
Verifies insurance benefits and checks for the necessity of pre-certification, authorization and referral.
Performs medical necessity checks where needed.
Secures patient signatures for required hospital forms and collection of patient’s financial responsibility when required.
Is responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers.
Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues.
Rotates into various areas of Patient Access and may work a variety of shifts.
Requirements:
HS diploma or equivalency
Associate degree (Preferred)
Minimum one (1) year experience in insurance verification and medical office/hospital customer service
We offer a competitive salary and comprehensive benefits including:
Retirement Savings Program
Free Parking
And more!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.