*Description* Summary: Responsible for all accountabilities of Level 1 and 2 Patient Access Liaison, and provides training and guidance to staff. Provides support to patients without financial clearance and guides them through the financial process from scheduling to service to ensure a "one touch" experience. Determines the need for financial counseling or service deferral and refers the patient to the necessary individual for assistance. Provides estimates for services when appropriate. Receives and processes patient Responsibilities: 1. Criteria A: Performs all responsibilities of the Level 1 & 2 Patient Access Liaison positions. Criteria B: Provides supervision, guidance and training to level 1 and level 2 patient access employees and support staff. Responsible for supervisory activities in the absence of the department supervisor. Criteria C: Contributes to the design and flow of all processes and procedures within the Patient Access Department. Criteria D: Determines the need for financial counseling and makes recommendations for service deferral if patient is unable to pay. Consults with internal and external physicians to determine medical urgency. 2. Criteria A: Obtains clinical information from either the attending physicians or hospital-based sources to provide to third party payors to properly assess medical urgency and medical necessity. Criteria B: Collaborates with other hospital departments and positions such as Clinical Resource Management on developing and implementing systems to ensure prior approval requirements are met. Criteria C: Accurately identifies and documents financial and payor-specific issues within the system. Criteria D: Facilitates in gathering accurate patient billing information. 3. Criteria A: Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information). Criteria B: Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments. Criteria C: Answers patient inquiries regarding their liability and able to explain the variables involved. Criteria D: Properly receipts and forwards all copies of patient payment receipts posting to the patient’s account in appropriate system. 4. Criteria A: Performs end of day duties closing and reconciliation duties in appropriate system and reconcile deposit slips. Criteria B: Fulfills all compliance responsibilities related to the position. Criteria C: Performs other duties as assigned. 5. Performs other duties as assigned. 6. Fulfills all compliance responsibilities related to the position. Other Information: Required: Essential: * HS Diploma with minimum of 3-5 years job related experience * Associate degree with minimum 3 years job-related experience * Bachelor's LevelDegree, with minimum 3 years’ experience, preferred * PAL/PSS 2 – Preferred ** *Other Information* Education Preferred: Bachelor’sDegreeandaminimumof3-yearsjob-relatedexperience,oranassociate degreewith3 yearsjob-related experience. Minimum Experience:3-5years Company: Norwalk Hospital Association Org Unit: 455 Department: Patient Access Exempt: No Salary Range: $20.86 - $38.73 Hourly We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.