Under the guidance of the manager, this position is expected to perform a higher level of generally more complex job specific responsibilities. Greets patients and family members in a professional and courteous manner. Obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Acts as the primary point of contact between the Patient Access Concierge Team and management.
As part of ongoing, on-the-job performance evaluation, colleagues will be expected to achieve pre-determined productivity standards and quality scores through periodic performance reviews.
Coordinates and effectively maintains the daily operational functions according to departmental guidelines.
Monitors the daily work activities of the department, ensuring patient flow is not compromised and registrations are completed in a timely manner. Oversees work unit performance to ensure correct and accurate financial and demographic information are obtained by Patient Access colleagues. Assumes the job duties of Registrar as needed. Assists with the training of new associates. Educates existing associates to changes and additions to departmental functions and will serve as a resource to leadership. Willing to assist with other assignments as they arise in order to keep the department functioning efficiently.
Assists department Manager to ensure departmental goals are met.
Works a flexible schedule in order to meet the needs of the department and patient demands. Secures replacement staff for open positions/callouts by calling other associates from the roster or working the shift his/herself. Informs Manager of issues that require corrective action or problems arising in the department. Suggests constructive improvement to better the department. Completes a shift report daily for Manager for communication purposes. Assists Manager with staff schedules and workflow in order to effectively utilize department and hospital resources.
Education: High school diploma or an equivalent combination of education and experience. Associate degree in Accounting or Business Administration highly desired.
Experience: Past work experience of at least four to five (4-5) years within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities is required.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.