🌟 Patient Access Lead 📍 Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 🕒 Employment Type: Full Time 📌 Shift/Schedule: Days 💼 Department: Radiation Oncology 💰 Salary Range: $17.25 - $27.45 hourly, based on experience and qualifications 💡 About Saratoga Hospital At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. 🎯 About the Role We’re looking for a dedicated Patient Access Lead to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our support team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. In this role, you'll obtain, verify and record all patient information through the registration process to ensure proper records for all services received. You'll provide support for scheduling and ordering miscellaneous exams when necessary. And, you'll assume responsibility for maintaining confidential patient information and be responsible for patient reception, direction and correspondence. 🔍 What You’ll Do + Welcome patients and accurately enter their information to the patient tracker system for the facility. Verify the patient's identification and use proper identification and greeting when answering phone call. + Collect all patient demographics in an accurate and efficient manner. Obtain all signatures on appropriate paperwork, ensure a valid order is in the system, ande order additional testing if needed (labs and/or imaging). + Complete inpatient admission process and serves as the point person for Q/A as directed by department manager. + Obtain insurance information and scans card(s) into system. Demonstrate increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity and Diagnosis Coding and abstracting when needed. Complete authorization requests when needed/as appropriate. + Collect patient copays and enters payments directly into the system. Complete patient estimates when needed and completes cash reconciliation and deposits. + Maintain confidential medical records. Obtain records necessary for office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient request for medical records. + Serves as the point person or "charge" when the manager/supervisor is not available. Provide continuing education for existing staff and assists with onboarding new employees. Assist with escalated patient complaints when management is not available. + Schedule medical office appointments and/or diagnostic services; physical, occupational or speech therapies; surgery or other imaging services. Schedule non-clinical staff as directed by manager. 📋 What You Bring + High School diploma or GED equivalent and customer service experience required + Supervisory experience and at least two years in an administrative specialist role preferred + Previous medical office experience preferred + Medical terminology certificate or Certif ied Healthcare Access Associate designation ( CHAA ) preferred + Strong communication and teamwork skills + Commitment to providing patient-first, high-quality service + Comfort working in a fast-paced, collaborative environment Required Skills, Abilities and Attributes: + Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job + Must be able to multitask while remaining professional, focused, composed and positive + Excellent customer service skills and must display integrity, friendliness and compassion + Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff + Must be able to demonstrate effective and appropriate written and oral communication skills + Ability to take and follow directions in a positive and appropriate manner + Is flexible and t akes initiative to embrace new opportunities to grow both personally and organizationally + Must be efficient and effective in the use of resources + Basic computer skills are a must 🙌 Why Saratoga Hospital + A caring, community-focused culture rooted in teamwork and trust + Supportive leadership that invests in your development and well-being + Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. (https://www.albanymed.org/wp-content/uploads/sites/2/2025/01/2025-Benefits-Guide\_-Web-compressed-copy.pdf) + Opportunities to grow within the Albany Med Health System + Located in beautiful Saratoga Springs (https://www.discoversaratoga.org/) , known for its vibrant community, outdoor recreation, and cultural attractions 🤝 Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you. 📝 How to Apply Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.