Parts Supervisor (Ras Al Khaimah) **Ras Al Khaimah, United Arab Emirates** **New** **Hot** After Sales Support Al Tayer Motors Requisition # 250001R4 **Job Purpose** • To supervise the professional support given to the internal & external customers, to accurately identifying their parts requirements and assisting them to make cost benefit purchasing decisions in order to achieve/exceed budgeted sales targets **Essential Roles and Responsibilities** Functional Roles and Responsibilities • Attend to the customers enquiries, check the availability of the required parts and organize the delivery within prescribed standard time. • Source parts, if not available in stock, from other locations to meet the urgent requirement of the customers. Alternatively order through inventory department to ensure delivery at an agreed date • Prepare “Sales Return Note” if the sold item is returned by customers; adjust the stock and payments accordingly to reflect the correct situation of available stock and sales revenue. • Promote sale of accessories with all customers to increase sales/profitability of the business. • Contribute towards co-ordination of promotions/campaigns relating to seasonal products and slow moving inventory. • Make regular visits to all credit customers to ensure business continuity and to resolve any outstanding customer issues/concerns. • Handle escalated customer complaints relating to delay in supply or supply of defective/ damaged/ wrong parts. Explain the reasons and re-dress their grievances to ensure the continuity of the business People Management Roles and Responsibilities • Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles **Job Requirements** Education/Certification and Continued Education • Diploma in Automobile Engineering or similar field Years of Experience • 5+ years total relevant experience • 1-2 years Supervisory experience Additional Information