**DESCRIPTION** We are looking for a talented **Parts Supervisor** to join our team specializing in Parts Operations and Customer Support for our Distribution Business Segment in Pakenham, Melbourne, Victoria. **In this role, you will make an impact in the following ways:** + Act as a trusted advisor to customers and technicians, providing expert guidance on parts selection, availability, and alternatives + Process orders efficiently through multiple systems, ensuring accuracy in documentation, billing, and inventory tracking + Collaborate with service teams to identify complex parts needs and source them in a timely, cost-effective manner + Manage warehouse operations including stock levels, shipping/receiving, and core processing + Mentor junior parts personnel, fostering a culture of learning, accountability, and continuous improvement + Participate in improvement initiatives and lead small projects that enhance operational efficiency and customer satisfaction **RESPONSIBILITIES** **To be successful in this role you will need the following:** + High school diploma or equivalent; advanced proficiency in Microsoft Office and inventory systems + Strong interpersonal skills with a customer-first mindset and the ability to build lasting relationships + Prior experience in parts operations, preferably within the heavy vehicle or Auto industry + Demonstrated leadership potential with the ability to guide small teams and drive branch success + Attention to detail and problem-solving skills to navigate complex parts sourcing scenarios + Willingness to comply with export control or sanctions regulations, if applicable **QUALIFICATIONS** Experience with Cummins products or within the heavy vehicle industry is highly advantageous. Develop and maintain strong customer relationships to drive positive financial outcomes. Comfortable engaging in customer visits and consistently seeking opportunities to enhance the customer experience. Demonstrates the capability and readiness to lead a small parts and warehouse team, fostering motivation, accountability, and a strong commitment to branch success. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Office **ReqID** 2418792 **Relocation Package** Yes