Parts & Service Coordinator Last Updated Date: Jul 15, 2025 Location: Northampton, GB Company: Job Information To deliver an effective, systematic customer service and prompt administration support function within the service and parts department. Role & Responsibility Service support: + Completing order paperwork for relevant machines + Providing administrative service to the service department + Deal with all administration for parts + Direct requests and unresolved issues to the designated contact + Obtain and evaluate all relevant information to handle enquiries and complaints + Warranty administration including reports on a weekly basis + Point of contact for warranty issues + Deal with any queries with carriage company + Distribute and file documentation in relevant sections + Liaise with service and parts department + Meet order and delivery supply deadlines + Maintain high standards of professional conduct in relationships with suppliers + Exploit the global service network + Maintain consistent knowledge of information updates available to dealers + Receive external telephone calls, ensuring all calls and messages are transferred to the appropriate recipient in a timely manner. + Stationery ordering Daily external postal duties + Sort and distribute all parts and invoices Job Requirement + Education & Qualification :Engineering - Technical. + Technical understanding + Very good English skills + Good IT skills + Expericnce: 2>5 years + Experience as purchaser for production