General Information Req # WD00081600 Career area: Sales Support Country/Region: United States of America State: North Carolina City: Morrisville Date: Thursday, April 17, 2025 Working time: Full-time Additional Locations:  * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Job Description:

This role supports the Lenovo Services Upsell team responsible for revenue growth through Parts Sales and Billable Services. Responsibilities include support for Lenovo’s on-line sales and order fulfillment. This includes driving enhancements to the overall customer experience, support for customer escalations, facilitating the process to order, fill, and ship parts. This role will be measured on supporting an exceptional customer experience and order fulfillment.

Position Responsibilities:

Drive enhancements to the overall customer experience related to online parts orders.Quickly resolve escalations and implement changes to prevent future occurrences.Facilitate efficient processing of sales returns and restocks.Track partner orders and assist in fulfillment. Validate part availability and help secure supply to provide timely delivery of orders.Develop and deliver metrics, analysis, and improve business processes.Assist in analyzing and interpreting data. Maintain and update reporting files and dashboards.

Required Qualifications:

Relevant bachelor's degree and 2+ years of successful sales operations and partner engagement experience.Analytical with strong Excel experience managing large data sets.

Preferred Qualifications:Excellent organizational, multi-tasking, prioritization, and problem resolution skills.Demonstrates strong customer focus with effective verbal and written communication skills.Works well independently yet is cooperative in working with team assignments and activities.




We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville