Description - External

At Percepta, we bring first-class service across each market we support. As a Parts Sales Consultant in Melbourne, FL(Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 
Provide online customers with a professional sales experience that positively influences the customers purchasing decision.  The primary customer contact channel is phone. The Ecommerce Parts Sales Consultant will provide assistance with completing pre- and post-purchase support, purchase transactions, document customer interactions, locate requested information, and provide navigational assistance. The Ecommerce Parts Sales Consultants have a high level of problem-solving skills focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.

During a Typical Day, You’ll

Receive inbound phone calls and emails through the Ford Ecommerce PortalEffectively utilize multiple systems in providing prompt, courteous, and accurate informationResolve complex interactions using the appropriate escalation processUse appropriate resources find solutions for basic to intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concernsFollow up with the customer when needed utilizing phone and/or emailParticipate in daily information exchanges to remain knowledgeable of process and proceduresAbility to support and advocate for consumer sales and product inquiriesAssists in formulation of problem-solving techniques for newly discovered issuesMaintain exceptional product knowledge as it relates to program supportHandle additional projects and assignments as directedAdditional duties as assigned

What You Bring to the Role 

Minimum high school diploma requiredSome college or vocational training preferredStrong problem-solving, troubleshooting experienceSales Experience, requiredAutomotive Background, preferredParts/Service Advisor Experience, preferred

What You Can Expect 

Pay rate of $15 per hourHealth/Dental/Vision/Life InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)401(k) with company matchVacation/Sick Time and Paid HolidaysTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
Hours of Operation

Monday-Friday, 8:30am – 5:30 pm EST

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.Leave it better – We take ownership and leave every process, person, and place better than we found it.Win together – We succeed as one—celebrating, supporting, and showing up for each other.Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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