Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks. Essential Functions include: * Receipt of parts requests from Malin employees or external customers from a variety of ways – * Web-based through our Zendesk system and Parts Que * Phone call and/or email * Review requests to ensure accuracy and completion of information needed to process request * Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details * Provide Malin employees or customers with pricing information and availability * Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies * Source both Raymond parts and other makes of equipment via – * Raymond parts online catalogue * Other catalogues of parts for other makes of equipment * Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders * Status work orders appropriately * Add detailed notes * Ensure appropriate packing/shipping methods Required Knowledge, Skills and Abilities: * People Support – approachable with a reputation of providing stellar support for other departments and customers * Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner * Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety * Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions * Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage * Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams A parts correspondent is responsible for managing inventory and fulfilling parts orders. Their duties include: Order Processing: Receiving and processing parts orders from customers, or internal departments. Communication: Liaising with suppliers, vendors, and internal teams to ensure timely delivery of parts and resolve any issues with orders. Customer Service: Providing assistance to customers regarding parts inquiries, availability, and pricing. Documentation: Keeping detailed records of transactions, shipments, and inventory using computerized systems or databases. Problem Solving: Addressing discrepancies, shortages, or damaged parts promptly and finding solutions to meet customer needs. Research: Staying informed about new parts, suppliers, and industry trends to recommend improvements in processes or cost-saving measures. Safety: Adhering to safety protocols and guidelines when handling and storing parts to prevent accidents or damage. Overall, a parts correspondent plays a crucial role in ensuring efficient operations by managing the flow of parts and maintaining high standards of customer service and inventory control. Why apply? * Competitive hourly rate and compensated for on-call * Monday-Friday work week - occasional weekend You'll also receive... * Full benefits package * 401k with company matching * Holidays and Paid Time Off If you have ANY of the following... let's talk! * Min. one year customer service experience * Savvy internet research skills * Intermediate Microsoft Outlook experience