Job Description:

SUMMARY

The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability.  Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and three year of experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist and order parts for techniciansManage technicians - Month On HandReturn to Piqua - parts from technicians' inventoriesIdentifying/researching partsShipping and receivingCycle count inventoriesMaintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Regularly update files.Assist in the training and cross training of other individuals in the office.Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.Assist in preparing reports on order status, parts & material shortages, as necessary.Keep abreast of new products and related parts required for various modifications and keep bulletins updated.Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.Write up credits for returned merchandise and handle telephone requests from technicians.Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.

QUALIFICATIONS

Education and Work Experience

High school diploma or GED and 3+ years of parts or clerical experience is required. Similar work experience includes any or all the following: ordering, shipping, any receiving, parts sales, and inventory control.

COMPETENCIES

Handle competing/multiple prioritiesComputer Skills: Microsoft Office products excel, Word, OutlookExcellent verbal, written and interpersonal communication skills

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical Demands

While performing the duties of this Job, the employee is:

Required to sit for prolonged periods of timeExtensive periods of time on phoneLifting 50-75 lbs. with or without assistanceClimbing up to 8 ft with ladderKneeling, squatting, bending, pushing/pullingExposure to noise, heat, cold, slippery, wet conditionsOT as required

Compensation Information:

The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: $31.40 to $42.40 per hour.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.