Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?
The Parts Coordinator is responsible for processing internal and external customers' spare parts requests in a timely and high-quality manner, aligned with customer expectations.
This is a hybrid role requiring on-site presence at the Fort Lauderdale office two days per week.
Accountabilities:
Responsible for processing internal and external customer spare parts requests promptly and with high quality, in alignment with customer expectations.
Main Responsibilities:
• Serve as the point of contact for spare parts quotations, orders, deliveries, and non-conformities.
• Act as a liaison between customers and internal departments involved in the spare parts delivery process.
• Manage and coordinate quotations and orders in accordance with established procedures, guidelines, and local requirements.
• Ensure the highest standards of quality and responsiveness in handling quotes and orders.
• Use accurate customer master data and handling instructions when processing quotations and orders.
• Proactively follow up on the order book in collaboration with the sales team.
• Coordinate with Sales regarding the content and terms of offers.
• Communicate delivery updates to customers in a timely and clear manner.
• Follow up with internal stakeholders on quotations and deliveries as per agreed processes.
• Provide off-hours support for spare parts when required (24-hour service).
• Organize and promote order book follow-up meetings with the Sales Team.
• Share expertise and ensure knowledge transfer within the team; escalate issues as needed.
• Build and maintain profitable customer relationships by providing feedback and valuable insights.
Development Responsibilities
• Foster strong working relationships with customer counterparts.
• Develop a deep understanding of customer needs and suggest improvements to ways of working.
• Contribute to a positive and collaborative work environment.
Requirements:
B.Sc. or 2-3 years’ experience in Supply Chain Management field
Last application date: 19/08/2025
Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.
Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer. At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Effective January 2025, Wartsila companies in the USA have implemented a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.