Overview:

The Parts Coordinator plays a vital role in the daily operations of the parts department by assisting customers, managing inventory, and maintaining strong communication with internal teams and manufacturers. This position requires strong organizational and customer service skills in a dynamic, fast-paced environment.

Key Responsibilities:

Customer Service & Sales Support

Greet customers and answer incoming phone calls in a courteous and professional manner. Assist retail and internal service customers in identifying and selecting appropriate parts. Provide accurate price quotes and part details in person or over the phone. Process transactions quickly and correctly using dealership systems.

Vendor & Manufacturer Coordination

Communicate effectively with corporate purchasing and service departments. Collaborate with manufacturers and vendors to fulfill part orders and resolve discrepancies. Notify technicians and customers when special ordered parts arrive.

Inventory Replenishment & Accuracy

Pull and fill orders from inventory stock. Restock assigned parts bins daily and monitor back-ordered items. Notify management of out-of-stock or low-supply items requiring immediate attention.

Documentation & Process Management

Maintain accurate and organized records of all parts orders and customer interactions. Ensure proper version control and tracking for frequently used parts and SKUs. Follow dealership protocols for tagging, labeling, and shelving parts.

Team Collaboration & Department Support

Support the parts and service team with internal communications and process improvements. Assist with special projects, clean-up tasks, and seasonal inventory efforts. Perform other duties as assigned to contribute to overall department success.