**Overview** **Shape the Future of Financial Connectivity: Partner Technical Support Lead at Intuit** Join our dynamic Partner Technical Support team and play a pivotal role in ensuring seamless financial connections for millions of users. As a Partner Technical Support Lead, you'll be the primary point of contact for our valued tax partners, empowering them to deliver exceptional customer experiences with Intuit products. **Your Impact:** + **Drive Partner Success:** Diagnose and resolve complex connection issues, provide expert training, and proactively monitor partner connection health. + **Lead Global Escalations:** Tackle challenging escalations from internal teams, leveraging your technical expertise to find effective solutions. + **Build Strong Partnerships:** Foster collaborative relationships with partners, becoming a trusted advisor and problem-solver. + **Lead:** Guide and inspire a talented team, fostering a culture of excellence and continuous improvement. + **Optimize Customer Experiences:** by ensuring successful bank feed connections. **What You'll Bring:** + **Customer-Centric Technical Expertise:** Proven track record in providing exceptional technical support, with a strong focus on enhancing customer satisfaction and resolving complex issues. + **Tax Domain Acumen:** In-depth understanding of tax principles and processes, enabling effective support for tax-related products and services. + **Platform-Level Diagnostic Skills:** Advanced technical proficiency in analyzing and troubleshooting platform-level connection defects, with a demonstrated ability to identify root causes and implement effective solutions. + **Strategic Communication and Stakeholder Engagement:** Exceptional communication and interpersonal skills, with the ability to articulate technical concepts clearly and build strong relationships with stakeholders at all levels. + **Team Leadership and Development:** Demonstrated ability to lead, mentor, and develop technical support teams, fostering a collaborative and high-performing environment. + **Innovation and Impact:** Passion for contributing to a dynamic team that is driving innovation and transforming the financial landscape. + **Platform-Level Diagnostic Skills:** Advanced technical proficiency in analyzing and troubleshooting platform-level connection defects, with a demonstrated ability to identify root causes and implement effective solutions. **Join us and be at the forefront of financial innovation!** **What you'll bring** **Required:** + Bachelor's degree in Computer Science, a related field, or equivalent experience in Online Banking and API Connectivity. + Minimum 5+ years of experience in client or partner-facing technical support. + Strong technical proficiency with APIs, including FDX and OFX, and demonstrated ability to troubleshoot complex technical issues. + Strong Splunk experience, including the ability to create and interpret complex Splunk queries and dashboards. + Excellent verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences. + Deep understanding of incident management, request management, event monitoring processes and experience managing escalations. + Advanced knowledge of taxes + Strong problem-solving and analytical skills, with the ability to conduct independent research and analysis. + Demonstrated ability to effectively manage conflicts and resolve disagreements in a professional and timely manner. + Ability to work a flexible schedule. **Preferred:** + Experience supporting Intuit products (Turbo Tax, Quicken, QuickBooks, Credit Karma) and familiarity with Intuit's aggregation applications. + Strong project/program management experience. + Familiarity with REST API concepts, and authentication/authorization methods. + Ability to learn complex financial services concepts quickly. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:Bay Area California $143,000 -$194,500San Diego, CA. $128,500 -$174,000This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs _(see more about our compensation and benefits at_ Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) _)._ Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. **How you will lead** + **Facilitate Technical Excellence:** Collaborate with the team to ensure exceptional technical and partner support delivery. + **Drive Partner Success and Exceed Support Commitments:** Ensure contracted support commitments are not just met, but exceeded, fostering strong, lasting partner relationships. + **Build Executive-Level Partnerships:** Cultivate and maintain strong relationships with bank executives through proactive and effective communication. + **Master Technical Expertise:** Maintain a deep understanding of APIs, including FDX and OFX, to effectively resolve complex technical issues. + **Collaborate Cross-Functionally:** Partner with product, platform, and customer success teams to deliver timely and effective support solutions. + **Champion Incident Management:** Oversee incident management, request management and event monitoring processes, ensuring swift resolution, minimizing disruptions, and effectively managing conflicts that arise during the resolution process. + **Optimize Support Operations:** Identify and implement process improvements to enhance efficiency and effectiveness. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.