Job Overview

Shape the Future of Financial Connectivity: Partner Technical Support Lead at Intuit

Join our dynamic Partner Technical Support team and play a pivotal role in ensuring seamless financial connections for millions of users. As a Partner Technical Support Lead, you'll be the primary point of contact for our valued tax partners, empowering them to deliver exceptional customer experiences with Intuit products.

Your Impact:

Drive Partner Success: Diagnose and resolve complex connection issues, provide expert training, and proactively monitor partner connection health.Lead Global Escalations: Tackle challenging escalations from internal teams, leveraging your technical expertise to find effective solutions.Build Strong Partnerships: Foster collaborative relationships with partners, becoming a trusted advisor and problem-solver.Lead: Guide and inspire a talented team, fostering a culture of excellence and continuous improvement.Optimize Customer Experiences: by ensuring successful bank feed connections.

What You'll Bring:

Customer-Centric Technical Expertise: Proven track record in providing exceptional technical support, with a strong focus on enhancing customer satisfaction and resolving complex issues.Tax Domain Acumen: In-depth understanding of tax principles and processes, enabling effective support for tax-related products and services.Platform-Level Diagnostic Skills: Advanced technical proficiency in analyzing and troubleshooting platform-level connection defects, with a demonstrated ability to identify root causes and implement effective solutions.Strategic Communication and Stakeholder Engagement: Exceptional communication and interpersonal skills, with the ability to articulate technical concepts clearly and build strong relationships with stakeholders at all levels.Team Leadership and Development: Demonstrated ability to lead, mentor, and develop technical support teams, fostering a collaborative and high-performing environment.Innovation and Impact: Passion for contributing to a dynamic team that is driving innovation and transforming the financial landscape.Platform-Level Diagnostic Skills: Advanced technical proficiency in analyzing and troubleshooting platform-level connection defects, with a demonstrated ability to identify root causes and implement effective solutions.

Join us and be at the forefront of financial innovation!