Position Summary

 

The Partnership Coordinator plays a vital role in supporting the success of HomePro representatives by supporting relationships with brokerage partners and internal teams. This position coordinates daily activities that ensure HomePro Agents have the tools, resources, and support needed to deliver an exceptional seller and buyer experience. Responsibilities include facilitating smooth communication between Offerpad and partner brokerages, providing HomePro representative technical support, resolving operational issues, and assisting with reporting and performance tracking. The Partnership Coordinator also helps onboard new partners and agents, shares program updates, and ensures consistent execution of HomePro standards across all markets.

 

Essential Functions 

Serve as the primary point of contact between Offerpad and brokerage partners to coordinate HomePro activities and resolve day-to-day questions.Support HomePro Agents with scheduling in-home solution appointments, inspections, and follow-up visits.Track appointment progress and ensure timely completion of tasks such as confirmations, inspections, and follow-ups.Coordinate with internal teams (e.g., Customer Success, Operations, Pricing) to align processes and resolve scheduling or operational conflicts.Maintain accurate records of partner contacts, appointments, and agent activities within CRM or tracking tools.Support quality assurance by reviewing agent compliance with HomePro standards and reporting gaps to leadership.Assist with communication of program changes, promotional initiatives, or new tools to partners and agents.Contribute to a positive team culture by proactively sharing ideas to improve processes and partner satisfaction.

 

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all internal/external customers of Offerpad with an excellent service experience.
 
 

Note: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
 
Scope and Complexity

Interacts with all levels of leadership and employees, often relaying sensitive and/or confidential information. Requires coordinating tasks and communications across internal departments, third-party brokerages, and external vendorsSupports multiple HomePro Agents and brokerage partners across different markets.Coordinates tasks with internal teams, external brokerages, and vendors.Manages multiple priorities at once, including scheduling, tracking, and reporting.Handles both routine tasks and unexpected issues that affect appointments or partnerships.Follows established processes but uses good judgment to solve problems and escalate when needed.Directly impacts agent performance, customer experience, and partner satisfaction.

Physical Demands/Environment Factors 

Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of a computer, phone, and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Requires the ability to communicate effectively through reading, writing, and speaking in person or on the phone. May require off-site travel, possible out-of-state travel as needed.

Minimum Qualifications

Minimum 1-year real estate experience or transaction coordinationExhibits sound judgment and swift decision-making skillsStrong organizational skills with acute attention to detailExceptional communication skillsAbility to meet deadlines and perform tasks in a high demand environmentAbility to manage multiple projects with easeExcellent critical thinking skills for creative solutionsAbility to work independently

 

Preferred Qualifications 

Licensed Real Estate Agent