This is an IN-OFFICE ROLE at 100 Throckmorton Street, Fort Worth, TX 76102. There is the potential to become Hybrid. WHO YOU ARE: Are you energized by helping others? Do you have a knack for troubleshooting and finding solutions? Do you enjoy learning about new things? Are you computer savvy and technology minded? ABOUT US: Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow. Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=all) RESPONSIBILITIES: The Partner Technical Support Specialist provides advanced support to sales agents by taking inbound calls to assist them in downloading and/or troubleshooting credit card equipment, VAR (Value Added Resellers) setups, install and maintain systems and products, keeps records, and comply with regulations. + Provide superior "white glove" technical assistance with immediate resolution if possible + Log all calls in the merchant systems + Assist with deployment escalations + Provides reliable and accurate education and/or training to partners about products and services + Stay up to date with the latest POS (Point of Sale) equipment and applications + Assists in projects as needed BASIC QUALIFICATIONS: (Required) + HS/GED AND 2 years of relevant experience + Must be 18 years of age or older PREFERRED QUALIFICATIONS: (Desired but not required) + Associate's Degree Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: + Healthcare (Medical, Dental, Vision) + Paid Time Off, Volunteer Time Off, and Holidays + Employer-Matched Retirement Plan + Employee Stock Purchase Plan + Short-Term and Long-Term Disability + Infertility Treatment, Adoption and Surrogacy Assistance + Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .