Join the Best Buy Ads team as a Partner Success Management (PSM), Manager. As a PSM Manager, you will be an integral partner to our Best Buy Ads partners and their campaigns by executing to drive innovation and maximize impact. You will play a critical role in building relationships, focused on developing and executing high impact media and measurement strategies across multiple major accounts and through multiple marketing vehicles, ensuring partner satisfaction, retention and upselling when appropriate.

What you’ll do
 

Foster meaningful, long-term relationships with advertising partners and internal teams.Guide and support the partners through the adoption of Best Buy Ads solutions.Main point of post-sale contact for enterprise priority vendors.Establish trust and act as a strategic campaign advisor bringing deep expertise of full campaign activity.Manage campaign elements, gather inputs, and ensure accurate and timely delivery.Own account health and performance, regular and timely communication with senior internal and external stakeholders.Provide actionable insights to improve campaign success.Identify opportunities to enhance partner engagement through upselling and expanded partnerships.Strategize and summarize content for executive-level internal and external partners. Act as an advocate for partner needs, providing feedback to internal teams. Proactively mitigate risk, escalate issues, and discover solutions.Provide mentorship across the team to strengthen partner engagement strategies.Demonstrate professional growth through knowledge-sharing.Develop and refine best practices to drive operational efficiency and partner impact.Collaborate and execute ambiguous workstreams.Support training initiatives to ensure the team is equipped with the latest strategies in digital advertising success.This role is hybrid, which means you will work some days at our corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process

Basic qualifications
 7 + years of experience in client success, account management, or digital advertising.Proven leadership or mentorship experience Strong understanding of digital marketing and advertising solutions.Excellent communication skills with the ability to engage and influence clients at various levels.Ability to manage multiple priorities and thrive in a fast-paced environment.Proactive problem-solving skills and a solutions-oriented approach.
Preferred qualifications
 Experience in Salesforce and Workfront  
What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:Competitive payGenerous employee discountPhysical and mental well-being support

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.