Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. 

About The Role
The Partner Services Alliance Associate plays a key role in supporting the Partner Readiness framework, focusing on both strategic and operational aspects of partner enablement. This role involves, optimizing and managing the service scope across all UKG locations, executing partner onboarding and offboarding procedures, driving change management initiatives, and leading strategic projects. The ideal candidate will have background in partner management, global payroll offering, along with strong negotiations skills.

This is a hybrid position requiring 3 days a week in our Varna office and 2 days a week working from home. Working schedule is from 11am to 7:30pm Monday - Friday.

Key Responsibilities
• Manage Global scope of services per location, ensuring service description, fees and all inputs for database updates are implemented accurately and timely
• Analyze current scope management, identify improvement areas, and implement best practices to improve the efficiency
• Negotiate service fees with partners to secure cost-effective solutions for the company
• Work in alignment with partner management strategy, KPIs and goals
• Align with cross-functional teams, including sales, onboarding, and operations, to ensure scope management processes meet business needs
• Support partner enablement to onboarding, ensuring work orders are in place.
• Support partner termination process by issuing Termination letters
• Manage partner pipeline process depending on agreed frequency
• Communicate effectively with partners to ensure optimal service delivery
• Participate strategic projects to support team objectives
• Support the team in daily operations and strategic initiatives depending on the current business needs

Qualifications
• Education in Economics, or Finance, or Business Administration or Payroll/Accounting
• Expert in working with Microsoft package, Outlook, eager to learn company platforms
• Excellent communication skills in English
• Excellent attention to detail, ensuring accuracy and timeliness
• Great organizational skills and high efficiently managing multiple tasks
• Strong analytical skills with the ability to make data-driven decisions
• Eager to learn and develop new skills as we grow
• Participate and lead projects
• Experience in payroll and partner management is an advantage

 

Benefits: • 25 to 28 days of annual leave; • Medical coverage provided by Bulstrad for you and your dependents; • Life, AD&D, Disability & critical illness coverage provided by DZI; • Meal vouchers provided by Edenred – 150 BGN per month; • Employee Assistance Programs available 24/7; • Global Tuition Reimbursement program – up to 7,125 BGN per year; • Fertility support – up to 13,600 BGN per year; • Adoption assistance; • UKG scholarship program; • Business travel insurance; • U choose program – 475 BGN every quarter to be spent on eligible items.  

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com